FAQs

Open one of our custom pieces — they have “Custom” in the name, such as the Mama Est. Year Custom Embroidered Crewneck or the Kids Name Embroidered Sweatshirt. Above the Add to cart button you will find the fields: choose the title, type the year or the names, and pick a thread colour. The live preview on the product image shows your text as you type.

No. We do not send a proof or mockup before production. The live preview on the product page and your order confirmation email are your checks. If you spot a mistake, email us within 24 hours of ordering and we will correct it free of charge. See Cancel or Change an Order.

We embroider exactly what you type, including capitals and spacing. We do not change spelling, because many family names have unusual spellings on purpose. Please check every name carefully before ordering.

It depends on the product. The Mama Est. Year crewneck offers Mama, Mom, Mommy and Mother. The Grandma sleeve-names crewneck offers Grandma, Nana, Gigi, Mimi and Grammy. The Auntie Est. Year sweatshirt offers Auntie, Aunt, Tia and Titi. The Mama Names Heart hoodie offers Mama, Mom, Nana and Grandma. The Custom Title dad hat offers Mama, Nana, Gigi, Mimi, Auntie and Grandma.

Up to 6 first names, separated by commas, with 60 characters in total, on the Grandma Grandkids’ Names Sleeve Crewneck. The Mama Names Heart hoodie takes up to 5 names, 45 characters in total. The Kids Name sweatshirt takes one name up to 10 characters.

Choosing a title, typing a year or names and picking a thread colour are included in the price. A few optional extras have a small add-on price shown next to the field: the est. year on the Grandma sleeve-names crewneck (+$4.00), a year on the back of the Kids Name sweatshirt (+$5.00) and a year on the side of the Custom Title dad hat (+$3.00). They are charged only when you fill them in or tick them.

No. We only embroider family titles, years and names, and our own designs. Team names, brand names, characters and logos belong to their owners. See our Intellectual Property Policy.

Pick a thread that contrasts with the garment: cream or white on forest green, navy and black; clover green or navy on sand, cream and heather grey; cream or navy on blush pink and sage. Blush pink thread gives a softer, tonal look on light colours.

Yes. Most of our range is finished designs — the Mama Clover Heart crewneck, the Nana Heart crewneck, the Auntie crewneck, the hoodies, tees and hats — where you only choose colour and size.

Finished designs are made exactly as shown. If you want a year or names, choose one of the custom pieces; each collection has at least one.

On the Auntie Est. Year sweatshirt and the side year of the Custom Title dad hat, yes — up to 2027, which is popular for pregnancy announcements. The other year fields accept years up to 2026.

Yes, within 24 hours of placing it. Email us with your order number and what should change — title, year, names, thread colour, size, colour or address — or ask to cancel for a full refund. After 24 hours the order is usually in production. Details on Cancel or Change an Order.

Email us within 24 hours with both order numbers and tell us which one to keep. We cancel the duplicate and refund it in full.

One order goes to one address. For gifts to different people, place one order per address. Shipping is free on every order.

Not at the moment. If you want to wrap a gift yourself, ship the order to your own address first.

Of course. Add one sweatshirt per person to the cart with each person’s size, or place one order per address if they live apart. Shipping is free on each order.

Email us with the date and destination before ordering. We will give you an honest view of whether 1–3 business days of processing plus 7–14 business days of transit is likely to make it. We do not offer express shipping or guarantee delivery dates.

Nothing. Shipping is free to the United States, Canada, Australia and New Zealand, with no minimum order. See Shipping & Delivery.

Every piece is made to order: 1–3 business days to process, then 7–14 business days in transit to the US, Canada, Australia or New Zealand. For a date that matters, order about four weeks ahead.

The United States, Canada, Australia and New Zealand. Orders ship from the USA.

You receive a shipping confirmation email when your order leaves us. If the carrier provides a tracking number, it is included. You can also check your order status on our Order Tracking page.

Parcels to Canada, Australia and New Zealand cross a border. Whether any duty, tax or fee applies depends on the destination country’s rules and the parcel’s value. If a fee is requested on delivery, email us before refusing the parcel and we will help you decide what to do.

If 7–14 business days have passed since your shipping email, check any tracking link, your mailbox, neighbours and building office, then email us with your order number. We look into it with the carrier and help you reach a solution.

Yes, any item within 60 days of delivery, for any reason, including personalised pieces. Email us first; we send a free return label, also for a change of mind. See Returns & Exchanges.

We send it within 7 days of receiving your return, to your original payment method, or as store credit if you prefer. Store credit never expires. See Refund Policy.

We do. Every return gets a free return label, so nothing is deducted from your refund.

Yes. We send a free return label for the original, you order the new size (we can help you copy the exact personalisation), and we refund the original within 7 days of receiving it, or turn it into store credit.

Email us with your order number and a photo. If the mistake is ours, we remake or refund the item at no cost to you, and send a free return label if we need it back.

Our adult crewnecks and hoodies are relaxed unisex fits. Most people take their usual size for an easy fit and one size up for an oversized look. Our Size Guide explains how to compare with a sweatshirt you already own.

Adult tops come in S, M, L, XL, 2XL and 3XL. Kids pieces come in 2T, 3T, 4T, YXS, YS, YM and YL. The baby bodysuit comes in 0-3M, 3-6M, 6-12M, 12-18M and 18-24M. Hats and the tote are one size.

Embroidered. Every design is stitched in thread, so the letters sit slightly raised. Every piece is embroidered to order after you place it.

We suggest turning it inside out, washing on a gentle cool cycle and avoiding ironing directly on the embroidery. Follow the care label in the garment. Hats and the tote should be spot cleaned.

That is a placeholder while product photos are being finished. The description and the options on the page tell you exactly what you will receive.

It is one product with two embroidered sweatshirts — “mama” and “mini” with the same clover heart — in the same colour. You choose the adult size and the kids size separately. Both arrive together.

You can exchange it within 60 days of delivery: we send a free return label for the original and you order the next size. Many parents order one size up to start with.

Our dad hats are one size with an adjustable strap at the back, which suits most adult heads. They are not sized for small children.

We do not have a walk-in shop. Colour swatches on each product page show the garment colours; screens vary a little. If a colour is not what you expected, you can return or exchange it within 60 days with a free return label.

Yes. Choose 0-3M for a newborn or 3-6M to give a little room to grow. The embroidery is a small clover on the chest only.

With the payment methods shown on our checkout page when you order. Prices are in US dollars. See Payment Methods.

Clover Stitch does not collect sales tax at checkout. The total at checkout is what you pay us.

No public discount code is running and we do not sell gift cards at the moment. Store credit from a return never expires.

No. You can check out as a guest. An account lets you see your orders and store credit in one place.

They are used only to embroider your order and kept with the order record. You can ask us to remove them after the order is complete. Photos you send us are deleted 30 days after delivery. See our Privacy Policy.

Email [email protected]. We reply within 24 hours on business days. More on the Contact Us page.