Help Center
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Welcome to the Clover Stitch Help Center. Whatever you need — choosing a title, checking a size, changing a name you typed, following a parcel to Grandma’s house or returning something that did not fit — this page points you to the right answer in one or two clicks. Each topic below has a short summary and links to the full page.
The five numbers to remember
- 24 hours to change or cancel an order after placing it.
- 1–3 business days to embroider and pack your order.
- 7–14 business days in transit to the US, Canada, Australia and New Zealand — shipping is free.
- 60 days from delivery to return any item, with a free return label.
- 7 days from receiving your return to send your refund.
Choosing a gift
Start with the person. Our collections are organised by who will wear the piece: Mama, Grandma & Nana, Auntie & Family and Kids & Toddler, plus Hoodies and Tees, Hats & Totes if you want a different kind of garment. If you want her title with a year or the children’s names, look for products with “Custom” in the name. If you want something ready to wear with no typing, every collection has finished designs too.
On our homepage, the “Try her title on a sweatshirt” band lets you click Mama, Nana, Grandma, Gigi or Auntie, type a year and names, and see a preview before going to the matching custom product. Nothing you type there is saved.
Personalising
Custom pieces have fields above the Add to cart button: a title, a year or names, a thread colour and sometimes an optional extra with a small add-on price shown next to it. The live preview on the product image updates as you type. We embroider exactly what you type and do not send a proof before production, so please check spelling, capitals and the order of names.
- Field limits and examples: FAQs — Personalisation
- What we cannot embroider (team, brand and character names): Intellectual Property Policy
- Fixing a typo after ordering: Cancel or Change an Order
Sizes and fit
Adult crewnecks, hoodies and tees are relaxed unisex fits in S to 3XL. Kids pieces run 2T to YL and the baby bodysuit 0–3 months to 18–24 months. Hats and the tote are one size. The easiest way to choose is to measure a sweatshirt that already fits well and compare; our Size Guide walks you through it step by step, including how to choose between two sizes and how to size for a growing child.
Orders and changes
After you order, you receive a confirmation email with every detail, including your personalisation. Read it once more. You have 24 hours to change the title, year, names, thread colour, size, colour or address, or to cancel for a full refund. After that, the order is usually in production.
- How to change or cancel, and what can change: Cancel or Change an Order
- Duplicate orders, gift orders, family orders: FAQs — Orders and changes
Shipping and tracking
Shipping is free to the United States, Canada, Australia and New Zealand, with no minimum. Orders ship from the USA after 1–3 business days of processing and usually arrive 7–14 business days later. When your order ships you receive an email; if the carrier provides a tracking number, it is included.
- Delivery times, addresses, customs and late parcels: Shipping & Delivery
- Look up your order status: Order Tracking
Returns and exchanges
Any item can be returned within 60 days of delivery for any reason, including personalised pieces. Email us first and we send a free return label, also when you simply changed your mind. Exchanges for another size or colour work as a return plus a new order, so the new piece is made while the old one travels back.
- Step-by-step returns and exchanges: Returns & Exchanges Policy
Refunds and store credit
We send your refund within 7 days of receiving the return, to the original payment method or as store credit, which never expires. Cancellations within 24 hours are refunded in full with nothing to send back. Nothing is deducted for return postage, and there are no restocking fees.
- When, how much, where: Refund Policy
Payments
You can pay with the methods shown on our checkout page. Prices are in US dollars, shipping is free, and we do not collect sales tax at checkout. Optional personalisation add-ons are charged only when you fill them in. We never ask for card details by email.
- Totals, currency, add-ons and payment problems: Payment Methods
Account and privacy
You can check out as a guest or create an account to see orders and store credit. We use your details only to make, deliver and support your order, we do not sell personal information, and photos you send us are deleted 30 days after delivery. You can ask to see, correct or delete your information.
- Your data and rights: Privacy Policy
- The rules of the shop: Terms of Service
- Copyright and rights concerns: DMCA and Intellectual Property Policy
Guides for common situations
Announcing a new baby
For a pregnancy or birth announcement, families usually combine a Big Sister or Big Brother sweatshirt for the older child with an Auntie Est. Year sweatshirt for the new aunt, dated with the coming year, and sometimes a Little Clover baby bodysuit for the newborn. Choose the older child’s kids size for the month of the photo, not today. Order with enough time for 1–3 business days of processing and 7–14 business days in transit, and book the photo after the latest expected delivery date. Links: Kids & Toddler, Auntie & Family.
Sending a gift to a grandmother in another country
Enter her name and address as the shipping address and your own as the billing address. Shipping to Canada, Australia and New Zealand is free and takes the same 7–14 business days in transit as a US address. Because the parcel crosses a border, read the customs section of Shipping & Delivery. If she needs a different size, you — as the buyer — can arrange the free return and exchange.
Ordering for the whole family photo
Collect everyone’s size and the exact spelling of every name first. Add each piece to the cart separately so the size and title of every item is clear. If people live at different addresses, place one order per address. The Matching Mama & Mini set is the easiest pair: one product, two sweatshirts, sizes chosen separately.
Treating yourself
New mamas often order the Mama Est. Year crewneck for themselves. If you are between sizes, the Size Guide explains how to compare with your favourite sweatshirt; if you want an oversized look, go one size up. And if it is not quite right, you have 60 days and a free return label.
When the date is close
Choose a finished design if you are short on time: there is nothing to type, so nothing can need a correction. Email us with the date and the destination before ordering and we will give you an honest view of the timing. We do not offer express shipping or guarantee delivery dates, and we will never pressure you with countdown clocks.
Buying for a child who is still growing
Kids sizes run 2T, 3T, 4T, YXS, YS, YM and YL. Many parents order one size up so a sweatshirt lasts a full season, especially for a gift that will be opened weeks after ordering. If the size is still wrong, an exchange within 60 days of delivery is free.
Quick answers
Will it arrive before Mother’s Day?
Plan on 1–3 business days of processing plus 7–14 business days of transit, so order about four weeks ahead. We do not guarantee delivery dates; email us with the date and destination if it is tight.
I typed a name wrong. Can you fix it?
Yes, if you email us within 24 hours of ordering with your order number and the correct spelling. After that, write anyway and we will tell you what is still possible.
Can I return a personalised sweatshirt?
Yes, within 60 days of delivery, with a free return label, like every other item.
Which size should I buy for Grandma?
Measure a sweatshirt she loves and compare using the Size Guide. If she likes room to layer, go one size up.
Can you add a team or character name?
No — we embroider family titles, years and names only. Team, brand and character names belong to their owners, and we do not hold licences to use them. Your family’s own names, nicknames and years are always welcome.
How quickly do you answer emails?
Within 24 hours on business days, Monday to Friday, excluding US public holidays.
Caring for embroidery
A few habits help an embroidered sweatshirt look its best. We suggest turning it inside out before washing, choosing a gentle, cool cycle, and drying on low or flat. Do not iron directly on the stitches; if the garment needs pressing, iron on the reverse side or put a thin cloth between the iron and the embroidery. Always follow the care label sewn into the garment. Hats and the canvas tote are best spot cleaned with a damp cloth and left to air dry.
A quick tour of our pages
Support pages are linked in the footer of every page under Help and Policies. The FAQs collect short answers; the policy pages hold the full rules; the Sitemap lists every collection, product and page in one place. If you ever find two pages that seem to say different things, tell us — the numbers on all of them should match exactly.
Problems we can fix quickly
| Problem | What to send us | What we do |
|---|---|---|
| Typo noticed within 24 hours | Order number and corrected text | Correct it before production, free |
| Wrong size, colour or embroidery from us | Order number and a photo | Remake or refund at no cost, free return label if needed |
| Damaged on arrival | Order number and a photo | Remake or refund |
| Parcel late after 7–14 business days | Order number | Look into it with the carrier and help you reach a solution |
| It does not fit | Order number and the size you need | Free return label; exchange or refund within 7 days of receiving it |
| Refund not visible yet | Order number and date of our refund email | Send you the refund details for your bank |
Still need help?
Email [email protected] or use Submit a Ticket to open an email with the right subject for your request. We reply within 24 hours on business days. Our Contact Us page explains what to include so we can answer in one reply. You can also browse every page of the shop on our Sitemap, or read About Clover Stitch to learn how we work.
Clover Stitch, 2314 Chand Road, Joppa, MD 21085, US.