Returns & Exchanges Policy

Last updated: November 2, 2026

This page covers the practical side of sending something back to Clover Stitch: who can return what, how to start, how the free return label works, how exchanges for another size or colour are handled and what happens when the item reaches us. Questions about the money itself — when it arrives, where it goes and store credit — are answered on our separate Refund Policy page.

1. What you can return

You can return any item you bought from Clover Stitch within 60 days of delivery. That includes finished designs such as the Mama Clover Heart crewneck or the Nana Heart crewneck, the hoodies, tees, dad hats, the Nana canvas tote, the baby bodysuit, and the custom pieces where you chose a title, a year or names.

We ask for one thing in return: please send the item back in the condition you received it. Unworn, unwashed and without stains, perfume or pet hair is the easiest for everyone. If you are not sure whether something is in returnable condition — a sweatshirt was tried on over a sweater and stretched a little, a hat was worn once to try the fit — email us first and we will tell you honestly.

1.1 Personalised items

Custom pieces carry a name, a year or a title chosen by you. They can still be returned within the same 60-day window. Because a sweatshirt that says “Grandma est. 2015 — Ava, Leo, Mia” is not easy to pass on to anyone else, we ask you to check the spelling carefully before ordering and to use the 24-hour change window if you notice a mistake. Our Cancel or Change an Order page explains that window.

1.2 Matching sets

The Matching Mama & Mini set is sold as one item, so it is returned as one item: both sweatshirts together. If only one of the two sizes is wrong, write to us before you send anything back. Describe which piece does not fit, and we will look for the simplest way to get the family a set that fits.

2. How to start a return

1. Email us. Write to [email protected] with your order number, the item or items you want to return, and the reason. The reason does not change whether you can return it; it helps us see whether something should be fixed on our side, such as a size that runs differently than expected.
2. Receive your label. We reply within 24 hours on business days with return instructions and a free return label. You do not pay postage for a return, whether the reason is our mistake or a change of mind.
3. Pack the item. Fold the garment, put it in a bag or the original packaging, and add a note with your order number. A simple envelope or box is fine.
4. Send it. Attach the label and drop the parcel with the carrier named in our instructions. Keep the receipt or drop-off confirmation until your refund arrives.
5. We receive and check it. When the return reaches us we confirm that the items match the return request.
6. Refund or exchange. Your refund is sent within 7 days of us receiving the return, as described in the Refund Policy, or we complete the exchange you asked for.

Please do not post anything back to us without contacting us first. A parcel without an order reference and instructions takes much longer to match to your order.

If you need more time to send the item back after we email the label — for example because you are travelling — tell us in your reply and we will work it out with you.

3. Exchanges for another size or colour

Sizing is the most common reason for an exchange in our shop. A grandmother who prefers a roomy fit, a toddler who grew a size between the order and the birthday, a hoodie that was meant to be oversized but came out just right. Every piece is made to order, so we do not hold a shelf of ready sweatshirts to swap. The exchange works like this:

1. Email us that you want an exchange and which size or colour you need instead.
2. We send you the free return label for the original item.
3. You place a new order for the size or colour you want. If you prefer, we can help you place it with the same title, year or names so they are spelled exactly as on the first order.
4. When the original arrives back with us, we refund it within 7 days, or we turn it into store credit if you would rather use it for the new order.

Ordering the replacement straight away means the new piece is being made while the old one travels back, so nobody waits twice. Before you choose the new size, the Size Guide explains how to compare with a sweatshirt that already fits well.

4. When the mistake is ours

We check every order against what was ordered, but mistakes can still happen. If you receive the wrong garment colour, the wrong size, a title or year stitched differently from what you typed, or an item damaged in transit, please email us as soon as you notice with your order number and a clear photo of the item and the problem. You will not pay anything to put it right: we send a free return label if we need the item back, and we either remake the piece or refund it, whichever you prefer.

Please keep the item until we reply. In some cases we can sort things out from the photo alone and you will not need to send anything back.

5. Gifts

A lot of our sweatshirts are bought by one person and worn by another. If you received a Clover Stitch piece as a gift and it does not fit, the person who placed the order can start the return using the order number. If that is awkward — because it was a surprise from the grandchildren, for example — email us with as much detail as you have (the name on the order, the delivery address, roughly when it arrived) and we will find a way to help. Refunds always go back to the person who paid, so a gift recipient may prefer an exchange for another size.

6. Items we cannot accept back

We accept returns of every product we sell within the 60-day window. We cannot accept items that were not bought from Clover Stitch, or items sent back after the 60 days have passed. If you are near the end of the window, email us before it closes; the date of your email is what counts for starting the return.

7. Returns from Canada, Australia and New Zealand

Returns from outside the US follow the same rules and the same 60-day window. The free return label we send covers the postage. Because the parcel crosses a border, please include the note with your order number inside and follow the instructions in our email exactly, so the parcel can be matched to your order when it arrives. If you have any doubt about how to label an international return, ask us before sending.

8. Caring for an item you might return

If you are not sure about the fit yet, try the sweatshirt on over a thin top rather than a thick sweater, keep the tags or packaging, and avoid washing it until you are sure. That keeps every option open. Once you decide to keep it, our product pages include care suggestions for embroidery: wash inside out on a gentle, cool cycle and avoid ironing directly over the stitching.

9. Three example returns, start to finish

The names below are made up. These are illustrations of how the process works, not customer stories or reviews.

9.1 The hoodie that was too warm

Jenna bought the Mama full-zip hoodie for herself and found, after one try-on in a heated apartment, that she would never wear it indoors. She emailed us on day 12 after delivery with her order number. We replied the same business day with a free return label. She folded the unwashed hoodie into the original bag, added a note with the order number and dropped it at the carrier. When it reached us, we refunded the full price within 7 days to the payment method she had used. She paid nothing for postage.

9.2 The toddler who grew

Marcus ordered a Kids Name sweatshirt for his son Theo in 3T for a birthday two months away. By the birthday Theo needed 4T. Marcus asked for an exchange, placed a new order in 4T with the same spelling of “Theo” right away, and sent the 3T back with the free label. When the 3T arrived, we refunded it within 7 days. The new sweatshirt was already on its way while the first one travelled back.

9.3 Three sisters, one wrong colour

Three sisters ordered Auntie Club sweatshirts in light blue, but one parcel arrived in lavender because of a mistake on our side. She sent us a photo the day it arrived. We remade her sweatshirt in light blue at no cost and told her not to worry about sending the lavender one back. Nobody paid anything extra, and the hospital photo still happened in matching colours.

10. Short answers to return questions

Do I have to give a reason?

No reason is required to return an item within 60 days. A short reason helps us improve sizes and descriptions, nothing more.

Is any part of the price kept back?

No. There are no restocking fees, and because the return label is free, no postage is deducted from your refund. The full rules for the money side are on the Refund Policy.

Can I return part of an order?

Yes. If you ordered a Mama hoodie and a Nana tote and only want to return the hoodie, tell us which item is coming back and we refund that item.

Can I return an item I already washed?

Please email us first and describe the item. We will look at each case fairly rather than refuse it automatically.

11. How this page fits with our other policies

• Money, timing and store credit: Refund Policy.
• Changing a title, a year, a size or an address before production: Cancel or Change an Order.
• Delivery times and lost or late parcels: Shipping & Delivery.
• Quick answers: FAQs and the Help Center.

12. Contact

Email [email protected] with your order number and what you would like to return or exchange. We reply within 24 hours on business days. You can also open a request through our Submit a Ticket page.

Clover Stitch, 2314 Chand Road, Joppa, MD 21085, US.