Terms of Service
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These Terms of Service are the agreement between you and Clover Stitch when you use cloverstitch.shop or buy from us. We have tried to write them in plain language. They work together with our Shipping & Delivery, Returns & Exchanges, Refund and Privacy policies, which are part of these terms. By placing an order you confirm that you have read and accept them.
The terms in short
- Seller: Clover Stitch, 2314 Chand Road, Joppa, MD 21085, US — [email protected].
- Products: embroidered apparel and accessories made to order; custom pieces are embroidered exactly as you type them, without a proof.
- Delivery: free to the US, Canada, Australia and New Zealand; 1–3 business days processing, 7–14 business days in transit.
- Changes: within 24 hours of ordering. Returns: within 60 days of delivery, free return label. Refunds: within 7 days of receiving the return.
- Law: the laws of the State of Maryland, USA, subject to any consumer rights you have where you live.
1. Who we are and who can buy
The shop at cloverstitch.shop is operated by Clover Stitch, 2314 Chand Road, Joppa, MD 21085, US (“Clover Stitch”, “we”, “us”). You can reach us at [email protected]. To place an order you must be at least 18 years old, or the age of majority where you live, and able to enter into a binding contract. If you are ordering on behalf of someone else, you confirm that you have their permission to use their name and address.
2. Our products
2.1 Embroidered to order
Our sweatshirts, hoodies, tees, hats, totes and baby bodysuits are embroidered after you order. We describe each product as accurately as we can, including the design, placement of the embroidery, the colours and sizes offered and any personalisation fields. Colours on screens vary, and thread colours can look slightly different on different garment colours; small variations in placement or shade between pieces are a normal part of embroidery and are not a defect.
2.2 Images
Product images show the design and garment. Until final photos are available, some product pages may show a placeholder image; the description and the options on the page describe what you receive. Personalised text in images is an example; your piece carries the text you type.
2.3 Sizes
Our adult tops are relaxed unisex fits; kids and baby items use the size labels shown on the product page. The Size Guide explains how to choose. A size that does not suit you can be returned or exchanged within 60 days of delivery.
3. Personalised products and your content
On custom products you choose a title and may enter a year, names or other short text. By submitting personalisation you confirm that:
- you are entitled to use the text, and it does not infringe anyone else’s rights, such as trademarks, team or brand names, character names or copyrighted phrases;
- the text is not offensive, hateful, threatening, or otherwise unlawful;
- you have checked the spelling, capitals, numbers and order of names. We embroider exactly what you type and do not send a proof or mockup before production. The live preview on the product page shows the layout.
We may refuse or cancel an order whose personalisation breaks these rules; if we do, we refund you in full. We do not suggest or pre-fill team names, brand names or character names, and we will not embroider them. Our Intellectual Property Policy has more detail.
3.1 Examples of personalisation we can and cannot stitch
| Request | Accepted? | Why |
|---|---|---|
| “Mama est. 2019” | Yes | A family title and a year |
| Grandchildren’s first names on a sleeve | Yes | Your own family’s names |
| A nickname such as “Gigi” or “Titi” | Yes | A family title |
| A sports team name or player name | No | Belongs to someone else (trademark) |
| A cartoon or film character’s name or catchphrase | No | Protected by trademark or copyright |
| Insults or hateful words | No | Breaks section 3 |
If a personalisation request is unclear, we email you before making the item. If we cannot accept it and you do not want to change it, we cancel the item and refund it in full.
4. Prices and payment
Prices are shown in US dollars and include free shipping to the US, Canada, Australia and New Zealand. Optional personalisation add-ons are shown next to their field and charged only when you fill or tick them. Clover Stitch does not collect sales tax at checkout. Import duties or fees a destination country applies on arrival are set by that country’s authorities and depend on its rules.
You pay when you place the order, using one of the methods shown at checkout. We may correct obvious pricing errors; if a product was shown at a clearly wrong price, we will contact you before making it and you may cancel for a full refund. See Payment Methods.
5. How the contract is formed
When you place an order, you make an offer to buy. We send an order confirmation email, and the contract is formed when we send that confirmation. We may decline an order — for example if an item cannot be made in the selected option, the personalisation breaks section 3, or we suspect fraud — and in that case we refund any payment in full.
6. Changes and cancellations
You may change or cancel your order within 24 hours of placing it by emailing us with your order number. After that the order is usually in production and may not be changeable; you keep your right to return it after delivery. Full details: Cancel or Change an Order.
7. Shipping and risk
We ship from the USA to addresses in the United States, Canada, Australia and New Zealand only. Processing takes 1–3 business days and transit 7–14 business days. These are estimates, not guaranteed delivery dates. Ownership and risk of loss pass to you when the parcel is delivered to the address you gave. Please make sure the address is complete and correct; see Shipping & Delivery for what happens when a parcel is late, lost or returned to us.
8. Returns, refunds and our responsibility for faults
You may return any item within 60 days of delivery for any reason, including personalised items. We provide a free return label, also for change-of-mind returns, and refund you within 7 days of receiving the return, to your original payment method or as store credit that never expires. If an item is faulty, damaged or not what you ordered, we remake or refund it at no cost to you. These promises are in addition to, and do not limit, any rights you have under consumer law where you live, such as the consumer guarantees in Australia and New Zealand or consumer protection laws in Canada and US states.
9. Using our website
You may use the site to browse and buy for your own personal, non-commercial purposes. You agree not to:
- copy, scrape or reuse our text, product designs, logo or images without permission;
- interfere with the site’s security or operation, or try to access accounts or data that are not yours;
- use the site to send unlawful, misleading or harmful content;
- place orders with false information or someone else’s payment details.
We may suspend access or cancel orders that break these rules.
10. Communications
By ordering, you agree that we may email you about that order: confirmation, shipping, questions about personalisation, returns and refunds. These emails are part of the service and are not marketing. Our support is by email only, and we reply within 24 hours on business days. Please keep a copy of important messages for your records.
11. Your account
If you create an account, keep your password private and tell us if you think someone else has used it. You are responsible for activity on your account. You can ask us to close it at any time by email.
12. Intellectual property
The Clover Stitch name, logo, the four-heart clover mark, our designs, product descriptions, page text and site layout belong to Clover Stitch or are used with permission. Buying a product gives you the product, not the right to reproduce its design. If you believe something on our site infringes your rights, see our DMCA page.
13. Limitation of liability
To the extent the law allows, Clover Stitch is not liable for indirect or consequential losses, such as a missed event because a parcel arrived after a date, and our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
14. Events outside our control
We are not responsible for delays or failures caused by events we cannot reasonably control, such as severe weather, carrier or postal disruptions, natural disasters, public health emergencies or government action. If such an event affects your order, we will tell you and you may cancel for a full refund of items not yet shipped.
15. Governing law and disputes
These terms are governed by the laws of the State of Maryland, USA, without regard to its conflict-of-law rules. If you are a consumer living outside Maryland, you keep the protection of any mandatory consumer laws of the place where you live. If a disagreement arises, please email us first; most problems are solved quickly that way. If we cannot resolve it together, either of us may bring the dispute before a court with jurisdiction under applicable law.
16. Changes to these terms
We may update these terms from time to time, for example when we add a new product type or delivery country. The version on this page on the day you place your order applies to that order. The date at the top shows the latest update.
17. Other legal points
- If any part of these terms is found to be unenforceable, the rest remains in effect.
- If we do not enforce a right immediately, we have not given it up.
- You may not transfer your rights under these terms without our agreement; we may transfer ours to a business that takes over the shop, without reducing your rights.
- These terms, together with the policies linked above, are the whole agreement between you and us about your order.
18. Contact
Clover Stitch, 2314 Chand Road, Joppa, MD 21085, US. Email [email protected]; we reply within 24 hours on business days. Other help: FAQs, Contact Us.